Refund Policy

Sai Baba – The Wax World Theme Park
Last Updated: [05.12.2025]

At Sai Baba – The Wax World Theme Park, we strive to provide a smooth, enjoyable, and fair experience for all visitors. This Refund Policy explains the situations in which refunds are or aren’t applicable.

1. Digital Ticket Policy (Important)

All our tickets are 100% digital products delivered instantly via email/SMS.
Since the tickets are digital and non-physical, once issued:

🚫 Digital tickets cannot be returned, exchanged, or refunded.

🚫 No reversal is possible after the ticket is generated.

This applies because:

• Digital products cannot be “returned,”

• Access is provided instantly,

• The ticket is automatically marked as issued in our system.

2. General Refund Policy

• All digital tickets purchased online/offline are non-refundable and non-transferable.

• Cancellations are not allowed once payment is completed.

• By purchasing a ticket, visitors agree to all terms of this policy.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of personal plans

• Wrong ticket type or date selected

• Late arrival or inability to attend

• Weather conditions (rain, heat, etc.)

• Dissatisfaction with the experience

• Visitor violating theme park rules

• Promotional/discounted ticket purchases

• Digital ticket already delivered (cannot be returned)

4. Refunds Allowed Under Special Exceptions

Refunds will ONLY be issued in the following rare scenarios:

a. Payment Deducted but Ticket Not Generated

If money is charged but the digital ticket is not delivered, a 100% refund will be processed.

b. Duplicate Payment

Extra or duplicate payments made accidentally will be refunded.

c. Park Closure by Management

If the park cancels operations due to:

• Maintenance

• Technical failures

• Operational emergencies

Visitors may choose between:

• Free rescheduling, or

• Full refund

d. Unauthorized or Incorrect Payment

If a payment gateway error deducts an incorrect amount, the refund will be issued after verification.

5. Refund Processing Time

• Approved refunds take 7–10 business days.

• Amount will be refunded to the same payment method.

• Bank/payment gateway delays may occur.

6. Rescheduling (Instead of Refund)

A one-time reschedule may be allowed if:

• Request is made at least 24 hours before visit, and

• Slot is available

Rescheduling is not guaranteed and depends on management approval.

7. Force Majeure Events

No refunds for conditions outside our control:

• Natural calamities

• Lockdowns/government restrictions

• Strikes or emergencies

• Pandemics

• Political unrest

Alternative options may be provided when possible.

8. How to Request a Refund

(Only applicable for eligible cases mentioned above)

Send the following details via email:

• Full Name

• Ticket / Booking ID

• Payment Screenshot

• Date of Purchase

• Reason for Request

Support Contact

📧 Email: [saiwax56@gmail.com]
📞 Phone: [8421121184]
📍 Address: [ Sai Complex, First Floor, Gate No. 3, Opposite Samadhi Mandir, Shirdi – 42310]

Response within 48–72 hours.

9. Policy Updates

We may modify this policy at any time. Updated versions will be posted on our website.